Sales Associate/Bike Mechanic
TrekCome and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
Are you ready to take the next step in your retail career and be part of something bigger? We're looking for a passionate, customer-focused Sales Associate with great energy and a love for helping others to create best-in-class experiences in our stores.
While sales and customer service are your primary focus, this all-rounder role will also give you the opportunity to support our technical team and build skills in bike mechanics—experience in this area is highly regarded.
A Bit About Us
At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.
We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.
Why Trek?
We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.
Competitive Pay and Bonus Opportunities
Supportive, Team-Driven Culture
Ongoing Training and Career Development
Wellness and Mental Health Focus
Exclusive Staff Discounts
Community Involvement
Fun, Energetic Work Environment
About the Role
As a Sales Associate/ Bike Mechanic (All-Rounder), you’re a key part of the in-store experience—offering outstanding service, reaching sales goals, and helping across all areas of the store, including merchandising, stock management, and bike mechanic experience.
Sales & Hospitality
Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
Utitlize Lead Lists to stay engaged with customers and drive sales.
Participate in daily huddles and debriefs to stay aligned with the team.
Make customer-focused decisions and do the right thing to create positive experiences.
Respond to phone calls and store emails with professionalism and helpfulness. Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.
Product Knowledge
Learn about Trek bikes, components, apparel, and technology.
Maintain Trek University Guide Status by completing required training modules.
Store Operations
Support opening/closing duties, operate the Ascend POS, and complete end-of-day cash-up.
Complete tasks as directed by the Store Manager.
Be part of Daily Huddles
Uphold Trek’s uniform and presentation standards.
When Not with Customers, You’ll Help:
Complete the Daily Task List to support store efficiency.
Maintain visual merchandising standards: product placement, pricing, and restocking.
Conduct weekly Cycle Counts to ensure inventory accuracy.
Assemble or pre-assemble bicycles and prep bikes for service by the workshop team—bike mechanic experience is highly valued.
Keep both the showroom and back-of-house areas clean, tidy, and organized.
What We’re Looking For
You don’t need to be a bike expert—but you should bring energy, curiosity, and a desire to learn. Mechanical experience is a bonus but not essential.
You bring:
A positive, can-do attitude
Strong communication and teamwork skills
Drive to grow and learn through feedback
Problem-solving ability and customer-first thinking
Attention to detail and reliability
Basic computer proficiency
Bonus: Prior experience in bicycle assembly or service is highly regarded
Ready to Ride with Us?
If you're energetic, adaptable, and passionate about helping people, we want YOU on our team. Apply now and become part of the Trek Family!
Learn more about us: https://www.trekbikes.com/b2b/au/en_AU/careers/
Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.