Refrigeration Service Coordinator

About Us:

Enwise Electrical & Refrigeration is currently seeking a Refrigeration Service Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating service work and supporting team members across multiple locations. The ideal candidate will have strong organisational skills, excellent communication abilities, and a proactive approach to ensuring seamless service delivery.

Enwise Values:

Our values of Teamwork, Trust, Customer Focus, Technical Integrity, and Boldness guide everything we do — from supporting our team to delivering outstanding service to our clients.

Key Responsibilities:

• Schedule service work using Simpro
• Process customer purchase orders
• Coordinate travel arrangements for service technicians
• Collate job documentation, including technician reports and timesheets
• Manage invoicing and support the collections process
• Handle site access administration, including client questionnaires, assessment forms, and portal management
• Arrange service technician site inductions
• Provide timely support to technicians and customers by troubleshooting scheduling or logistical challenges
• Work closely with managers, supervisors, technicians, and the operations manager to ensure efficient service delivery

Qualifications and Experience:

• Positive attitude, energy, and flexibility towards business growth and change
• Strong interpersonal skills with the ability to effectively communicate with internal and external stakeholders
• Competent, responsible, and solution-oriented mindset
• Commitment to compliance with contractual obligations and safe work practices
• Proficient in Microsoft Office applications such as Word and Excel
• 3 – 5 years of administration experience preferred, ideally with exposure to the mining industry
• Must have the right to live and work in Australia
• A valid Police Check (or willingness to obtain one)

What We Offer:

• Competitive salary (negotiable based on experience)
• Company Phone and laptop
• Opportunities for professional growth and development
• Supportive team environment with a focus on maintaining a positive workplace culture
• Role based in Emerald or Rockhampton, with opportunities to travel between both locations

How to Apply:

If you are an organised and proactive individual with a passion for coordinating service delivery, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate by clicking on the ‘APPLY’ button.