Position: HVAC-R Service Supervisor
Location: Cairns, Queensland 4870, Australia
Division: HVAC-R
Pay rate: Negotiable based on experience
Role type: Full time
APPLY NOW to join Alphacool as an HVAC-R Service Supervisor where you’ll drive our HVAC-R Service and Marine division’s success through effective leadership, solid client relationships, and innovative problem-solving while collaborating with Refrigeration and Electrical divisions to ensure top-notch service and quality!
ABOUT THE COMPANY
Alphacool is a locally owned family business with 90 staff across HVAC-R, Electrical, and Plumbing divisions. Our customer base is made up of large Supermarkets, Government, Marine, Industrial, Commercial and Domestic clients.
BENEFITS: 9 day fortnight, own office, parking space, gym membership, great leadership opportunity, work phone, work vehicle, great team, mentored training to assist in your role.
Main duties and responsibilities:
- Business Development & Quoting
- Work with Management to meet KPIs & Business Targets
- Management of technicians to ensure business targets are met
- Provide outstanding customer service and solutions to clients, ensuring a high level of communication is maintained at all times- responding to customer enquiries via email and phone
- Resolve and attend to customer questions in relation to quotes and after sales enquiries
- Order and organise materials for installation jobs and repair work
- Prepare weekly updates and sales pipeline reports
- Assisting with office personal eg; WIP, technical repair quotes,
- Assisting service coordinators with queries and projects
- Weekly site & OHS safety site visits
- Participating in Toolbox and Pre start meetings
- Supervise and coordinate the activities of the HVAC-R team, including assigning tasks, scheduling work, and ensuring timely completion of projects.
- Troubleshoot complex HVAC-R problems and provide guidance and support to technicians in diagnosing and resolving issues.
- Follow all site safety requirements to ensure the safety and wellbeing management of all stakeholders
- Keeping the project resourced with plant, supplies and materials
- Monitoring productivity and providing feedback
- Ensure safety for yourself and others in the workplace, engage in an effective and proactive health, safety and wellbeing culture.
- Provides advice and guidance on HVAC-R issues, supervision of the continuous evaluation and repair of HVAC-R equipment as well as to the installation, replacement, inspection, adjustment, repair and routine cleaning to HVAC-R and controlled environmental systems
- Retain familiarity and knowledge of various valves, pumps, air controls and handling units, coils, compressors, condensers, pipes, pneumatic and electrical controls, pressure gauges.
- Provides training and guidance to the work crews to improve competence and work performance.
- Responsible for planning, scheduling, and supervising the work of HVAC-R systems, other technicians, work crews and for carrying out skilled tasks in accordance with best practices.
- Conduct regular inspections of site and HVAC-R systems to identify potential problems and recommend preventive maintenance measures.
- Collaborate with clients, contractors, and other stakeholders to understand project requirements and provide technical expertise and recommendations.
- Stay updated with industry advancements, new technologies, and best practices in HVAC systems to ensure the team's skills and knowledge are up to date.
- Manage inventory of HVAC equipment, tools, and supplies, ensuring availability for scheduled projects and repairs.
- Prepare and maintain accurate records of work orders, equipment maintenance, and service history.
- Ensure compliance with company policies, procedures, and safety regulations, promoting a safe working environment for the team.
- The above list is not exhaustive and the role may change to meet the overall objectives of the company.
SELECTION CRITERIA
Education/Certification:
- Certificate III in Refrigeration & Air Conditioning
Essential (all must be valid):
- Valid Driver’s Licence
- ARCTIC licence
- Electrical licence (Restricted- QLD)
- QBCC Mechanical Services Licence
- LVR & CPR
- Construction White card
- Elevated Work Platform
- Working at Heights
- Asbestos Awareness
Knowledge, skills & ability:
- Proven experience as an HVAC-R technician, with at least 3-5 years of experience in commercial and residential HVAC systems.
- Previous experience in a supervisory or leadership role, demonstrating the ability to manage and guide a team of HVAC-R technicians.
- Proficient in using HVAC-R diagnostic tools and equipment.
- Strong attention to detail and commitment to delivering high-quality work.
- Strong technical knowledge of heating, ventilation, and air conditioning systems, including installation, repair, marine and maintenance.
- Exceptional problem-solving and troubleshooting abilities to diagnose complex HVAC-R issues and provide effective solutions.
- Solid understanding of safety regulations, building codes, and industry standards related to HVAC-R systems.
- Excellent communication skills to effectively communicate with clients, contractors, and team members.
- Proficient in interpreting blueprints, technical manuals, and specifications related to HVAC-R systems.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Knowledge of HVAC-R software and tools for diagnostics and system analysis.
- Ability to work well under pressure and handle multiple projects simultaneously.
- Some knowledge of Microsoft office programs
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
Applications will close Monday, 18 November 2024 11:59pm AEST
If you see yourself in this role, click APPLY NOW to submit your cover letter and resume. For more information on this position please contact HR directly on 07 40479704.