Apprenticeship Field Officer

This role sits within CoAct, delivered in partnership with BUSY at Work. BUSY at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.

As an Apprenticeship Field Officer, you’ll be a trusted point of contact for apprentices and employers, supporting them throughout their apprenticeship journey. You’ll manage relationships, conduct regular site visits, monitor progress, ensure compliance, and drive positive outcomes through strong engagement and proactive case management.

This is a hands-on, field-based role suited to someone who enjoys building connections, creating positive outcomes by providing genuine people support and making a real impact. You’ll play a key role promoting and supporting the take up of Apprenticeships in the region by delivering the services of an Australian Connect Provider. This role will require business development, generating apprenticeship commencements, account management and support activities to meet and exceed set individual and business KPIs.

Exploring the Role

Your key responsibilities include, but are not limited to: 

• Promote traineeships and apprenticeships, securing commencement opportunities
• Participate in marketing and promotional initiatives, including school visits and other venues
• Foster relationships with employers, Registered Training Organisations (RTOs), and industry stakeholders
• Maximise business opportunities with existing clients
• Stay updated on policy changes and new initiatives within the Australian Apprenticeship Support Network
• Guide clients through sign-up processes and government forms
• Provide quality account management services 
• Ensure precise system data entry
• Provide initial and ongoing support to Australian Apprentices including, facilitating face-to-face progress contacts
• Administer effective tests to assess individuals’ skill levels, identify gaps, and evaluate aptitude for various training paths and occupations

Location: Rivervale – North of the River

A Little About You

• Confident, people-focused professional who enjoys working autonomously in the field while being a part of a collaborative team
• Ability to establish strong working relationships and stakeholder engagement skills
• Advanced verbal and written communication skills, including influencing and negotiation
• Proactive go-getter who can self-manage to meet deadlines and prioritise tasks at hand
• Ability to analyse market and industry trends to support service delivery
• Strong attention to detail with the ability to interpret guidelines, procedures and contracts
• Proven track record of achieving KPIs and performance outcomes
• Demonstrated experience within business development or sales
• Knowledge of the Australian Apprenticeship Support Network (highly desirable)
• Experience in building relationships with employers, RTOs, and industry stakeholders to support workforce development and employment opportunities
• Current Working with Children Check (WWCC) (or willingness to obtain prior to commencement)

What Can We Offer?

• Full-time contract until June 30, 2028
• Tools of Trade: training, laptop, phone and Company Vehicle (vehicle can be used for personal use)
• Additional 12 days of Wellbeing Leave post probation (1 day off per month in addition to standard leave as per NES)
• A collaborative and supportive team culture that values teamwork and development
• Salary packaging available up to $15,900 per annum (tax-saving benefit).
• Corporate health insurance discounts
• Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
• Inclusive Employer 2024 / 2025 & 2025 / 2026 recognised by Diversity Council Australia

Why Join CoAct? 

At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia. 

We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference. 

The CoAct Way

The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities. 

• We are purpose-driven – we are united by a shared commitment to creating positive impact.  
• We collaborate – we value teamwork and believe we achieve more when we work together.  
• We think boldly – we embrace curiosity, innovation and new ways of thinking.  
• We are good humans – we lead with kindness, inclusion, respect and integrity.  
• We make it happen – we take ownership and deliver outcomes that matter.  

Your Next Steps

Thank you for your interest in this opportunity. Keep in mind when applying: it’s not just about what you know, but the unique value you can bring to our team! To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.

Diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.