About the Role:
We are looking for a reliable, detail-oriented, and experienced Virtual Assistant (VA) to provide high-level administrative support to a busy plumbing business. This role is ideal for someone with strong experience in the trades industry who thrives in a fast-paced, service-focused environment.
Key Responsibilities:
- Invoicing & Reconciliation
Accurately prepare and send invoices; manage payment tracking and reconciliation tasks.
- Accounts Follow-up
Professionally follow up on overdue invoices and maintain clear records of communication.
- Retention Tracking
Keep track of retention amounts on each invoice to ensure timely and accurate final invoicing for builders.
- Phone Management
Answer 100% of incoming calls in a friendly, professional manner; log messages and actions taken.
- Email Management
Monitor, respond, and escalate emails efficiently; keep inboxes organized.
- Quote Follow-up
Occasionally follow up with clients regarding pending or recently sent quotes.
- Vehicle Registry & Scheduling
Track and maintain vehicle registrations, schedule regular services, and document accordingly.
- Worker Coordination
Remind field staff to regularly update car logs in ServiceM8 and ensure vehicle usage is properly documented.
- Documentation & Recording
Maintain accurate records of job progress, client communication, and completed tasks in ServiceM8 or shared folders.
- General Administrative Support
Assist with day-to-day admin operations to help the team stay organized and on track.
Ideal Candidate Will Have:
- Excellent Communication Skills
Strong written and verbal English skills.
- Industry Experience
Previous admin or office experience in a plumbing, electrical, or trade-based business is highly preferred.
- Strong Work Ethic
Self-motivated, dependable, and able to work with minimal supervision.
- Positive, Professional Attitude
Friendly, proactive, and focused on providing solutions and quality service.
- Attention to Detail
Especially in handling quotes, financial records, and client communications.
- Tech-Savviness
Comfortable using software like, Xero, ServiceM8, Google Workspace, and similar admin tools.
Benefits:
- Permanent MORNING SHIFT Mondays-Fridays
- Paid Australian Holidays
- SIGNING BONUS
- Opportunity to work with a dynamic team and diverse clients
- Work from anywhere with stable internet
- Bi-monthly payouts
- Opportunity to earn incentives and bonuses
- Outstanding people culture and non-toxic work environment
- Opportunity for growth and advancement
If you are a self-starter, have a strong work ethic, and are looking for a challenging and rewarding position, we encourage you to apply for this role. Join our team at TGY Trade Virtual Assistants Opc and be a part of a dynamic and innovative company.