Field Officer - Apprenticeships and Trainees

• Permanent full-time opportunity based in Townsville 


• Enjoy salary packaging benefits 


• You’ll be joining a supportive team who will provide all the training you need so you have time to settle into your new role! 

About us 

Community Solutions Group is a not-for-profit organisation making a difference in people’s lives. We employ Apprentices and Trainees and provide important career guidance and the opportunity to earn while they learn, across a variety of different industries and businesses throughout Queensland. 

We are part of Endeavour Foundation, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are! Our purpose is to make possibilities a reality. #TeamPossible! 

About the Role 

This position will be responsible for providing high levels of service and ongoing post placement support to our Apprentices and Trainees. The role will also involve developing effective relationships with apprentices, host employers, Registered Training Organisations (RTOs), schools and other stakeholders. 

We will of course provide you with everything you need to do your job successfully including a vehicle, laptop and mobile phone. Being out on the road visiting host employers and apprentices/trainees will be part of your everyday so if you're a true people person and you enjoy connecting and engaging with local business and apprentices then this is a fantastic opportunity! Other duties will include: 

• Building and managing a caseload of apprentices and trainees 


• Establishing networks with key industry groups, local businesses, state and local government organisations, schools, job networks and RTO providers 


• Contributing to the establishment of procedures, processes and activities that ensure the efficient operation of field services in the GTO 


• Completing all documentation relating to host business vacancies, requesting quotes, contracts etc 


• Performance Management of apprentices and trainees 

About you 

Our successful candidate will ideally have previous experience in a similar role and/or have an understanding of a Group Training Organisation (GTO) and come with account management and strong relationship building skills. 

You will also have proven experience in providing exceptional customer service and bring confidence to communicate effectively with internal and external stakeholders. Coming from an Employment Services, Labour Hire, Human Resources, trade, sales or similar environment would also be preferable but not essential. 

You will also bring: 

• A business mindset and a customer service focus 


• Confident communication skills and the ability to change your communication style to suit your audience 


• Excellent time management, prioritisation and organisation skills  


• A positive attitude, eagerness to learn and willingness to adapt 


• Strong administrative, compliance capabilities and IT skills 

Additional requirements: 

• Right to Work in Australia i.e. Australian/NZ Citizen, Permanent Resident or visa with permanent work rights  


• A current Working with Children Check/Blue Card or the willingness to gain one prior to successful commencement  


• A current and valid Driver’s Licence  


• Willingness to undertake a "Fit2Work" Police Check 

 More about what we can offer you! 

• A work vehicle than can also utilised for personal use  


• With Salary Packaging, you can package up to $15,900 per year tax free. Less tax = more take home pay for you! 


• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holidays etc.) 


• Opportunities to upskill, develop and progress within the organisation 


• Corporate Health Insurance plans and discounts with our corporate partners 


• An Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family members 


• Encouraged and supported ongoing professional development and diverse career opportunities 


• Paid parental leave  

 How to Apply 

To demonstrate your interest in this role, please submit a cover letter and up to date resume outlining your relevant experience as per the advertisement above. We look forward to hearing from you! 

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs. 

"We are a Circle Back Initiative Employer, and we commit to respond to every applicant"