Business Support Administrator for Plumbing and Electrical Company (250910_FG)

Position: Business Support Administrator for a WA Australia Client

Position Type: Remote | Part-Time

About the Role

We are seeking a highly organized and detail-oriented Virtual Administrative Assistant to support the company in managing workflows, job scheduling, and client communications through our job management system, AroFlo. This role will start with essential administrative undertakings and progress into more advanced responsibilities as you become familiar with our systems and operations.

Strong communication skills are essential, as you will be coordinating with the admin team, responding to client follow-up requests, and ensuring information is accurate, clear, and professional.

Key Responsibilities:

Initial Undertakings

• Manage the admin inbox
• Import work orders and quote requests into AroFlo Tasks
• File work order emails into relevant Outlook subfolders
• Review work orders and allocate them correctly across business units (electrical, plumbing, roof plumbing, building - If unclear, communicate effectively with the admin team for clarification before actioning
  
• Track client follow-up emails:

• Cross-check status in AroFlo (e.g., Completed, Field Complete, Not Started, In Progress)
• File completed jobs into client folders
• Flag or escalate incomplete jobs and follow up with the admin team
  
• Provide general administrative support in AroFlo, including data entry, updating notes, and assisting team members as required

Progressive Responsibilities (as familiarity grows)

• Schedule routine safety checks with tenants
• Coordinate with the team members to collate work data and provide clear updates
• Assist with scheduling and job allocation for trade personnel (starting with Electrical, then Plumbing, then other units)
• Follow up on quotes to ensure timely approvals and client updates
• Follow up on invoices to support cash flow and ensure accurate financial records
• Support compliance and process documentation where required

Key Skills & Attributes

• Strong attention to detail and accuracy
• Excellent communication skills written and verbal (essential)
• Ability to clearly escalate or clarify issues when needed
• Proactive in following up and keeping tasks on track
• Highly organized with ability to manage multiple tasks simultaneously
• Adaptable and eager to learn new systems and processes
• Preferred previous experience with AroFlo or ServiceM8  
• Background in administration, scheduling, or data entry (advantageous)
  
  Perks & Benefits:
  
  • Permanent Morning Shift (Monday-Friday)
  • Paid Australian Holidays
  • Signing Bonus
  • Birthday Gift Certificate
  • Monthly Meal Voucher
  • Annual Loyalty Bonus
  • Opportunity to work with a dynamic team & diverse clients
  • Work from anywhere with a stable internet connection
  • Bi-Monthly Payouts
  • Opportunity to earn incentives & bonuses
  • Outstanding people culture & non-toxic work environment
  • Opportunities for growth & career advancement