Branch Manager (FIFO)

About Us

Truck Centre (WA) is the exclusive dealership for Volvo, UD, and Mack trucks in Western Australia. With eight branches thriving across the state, we proudly uphold the title of the "Largest Truck Transport Solution in WA".

The Role

Truck Centre WA is currently seeking an experienced Branch Manager to lead our Port Hedland operation. This hands-on role calls for a high-performing, dedicated individual driven to support our customers and staff by delivering exceptional service through the sale of genuine parts and quality repairs in the Pilbara region.

This Role would be on a Fly-In Fly-Out (FIFO) from Perth to Port Hedland with negotiable set shift patterns to allow for balance between work and home life.

Key Responsibilities:

• Supporting the General Manager of Aftersales to drive operational excellence.
• Lead and inspire your team to achieve high performance and operational efficiency.
• Foster strong customer relationships to enhance business growth in the region.
• Manage and develop branch staff to achieve KPI’s and improve performance.
• Ensure adherence to company standards and practices, maintaining consistency and compliance.
• Drive profitability by identifying and securing new business opportunities in the Pilbara region.
• Oversee and optimize workshop operations and parts department processes to ensure efficient work practices.

What We’re Looking For:

To be considered for this rare opportunity, you will possess the following:

• Demonstrated operational experience with a proactive approach to mastering all facets of the business.
• Commitment to exceptional customer service while aligning with TCWA’s strategic objectives.
• Exceptional work and business focus, with a strong commitment to organisational values.
• A customer service mindset, driving positive outcomes with a 'can do' attitude.
• Strong negotiation skills and a proactive approach to follow-up.
• Proven ability to address and resolve challenges effectively and efficiently.
• Outstanding communication skills with a focus on leading team performance and fostering a collaborative and positive team environment.

Why Join Truck Centre WA?

• Industry Leaders in Western Australia's Heavy-Duty Truck Market
• Loyalty Leave – Be rewarded for your dedication.
• Company supplied accommodation provided.
• Recognition and Rewards – Be acknowledged and rewarded for your contributions and achievements.
• Supportive Work Environment – Thrive in a workplace that will support your ongoing development.