Bicycle Mechanic, Frenchs Forest, Sydney

Why Work With Us?

Forget the traditional bike shop grind—at BikesOnline, we do things differently! As one of Australia's leading online bicycle retailers, we focus on innovation, efficiency, and customer satisfaction. Instead of endless tune-ups for walk-in customers, you'll be working with cutting-edge bikes, diagnosing issues, and helping customers get back on the road faster. Here, your skills don’t just keep bikes rolling—they help shape the future of online cycling retail.

If you're passionate about bikes and want to be part of an innovative team shaping the future of online cycling retail, we’d love to hear from you. Apply today and bring your mechanical expertise to BikesOnline!

What You’ll Be Doing

You won’t be stuck doing the same repairs day in, day out. The Senior Bicycle Mechanic is a technical lead responsible for ensuring the highest standards of safety, quality, and efficiency within the workshop. Unlike traditional retail servicing, this role focuses on the end-to-end lifecycle of returned and warranty-claimed bicycles. You will balance hands-on technical repair with strategic decision-making, mentoring junior staff, and collaborating with the Warranty and Marketing teams to optimize product quality and resale value. Reporting to the Workshop and Technical Team Leader, you main responsibilities include, but are not limited to:

Technical Excellence & Diagnostics

• Perform advanced mechanical and electrical (eBike) diagnostics on returned units to identify defects, shipping damage, or user error.
• Execute precision repairs to restore bicycles to "as-new" or "certified resale" condition.
• Evaluate the economic viability of repairs versus part-outs to maximize company ROI on returned stock.
• Ensure all VIP builds, local pickups, and marketing bikes meet rigorous safety and performance standards.

Senior Leadership & Mentorship

• Act as the "go-to" technical expert for the team; train and upskill junior mechanics in advanced repair techniques and diagnostic logic.
• Assist the Team Leader in prioritising the daily workshop queue to ensure fast turnaround times for warranty claims and resale listings.
• Develop and document Standard Operating Procedures (SOPs) to streamline workshop operations and data capture.

Warranty & Quality Control Support

• Partner with the Warranty team to investigate recurring technical failures and provide detailed feedback for factory/manufacturing improvements.
• Support technical decision-making by validating the necessity of major repairs or full unit replacements.

• Specialist Sourcing: Identify and source non-OEM or specialist parts to fast-track resolutions for unique warranty cases.

Operational & Marketing Support

• Lead the preparation of bikes for high-profile marketing shoots, ensuring bikes are aesthetically flawless and mechanically perfect.
• Manage workshop tool maintenance and inventory levels for replacement parts, ensuring the team is never delayed by stock-outs.
• Oversee the final preparation of resale bikes, including professional cleaning, photography-ready detailing, and accurate condition reporting for online listings.

What You'll Have

Qualifications & Education:

• 5+ years professional experience in bicycle mechanics is required.
• Recognised industry certification (e.g., Cytech, Shimano TEC, or equivalent) is required.
• Proficiency in eBike systems (Bosch, Bafang, etc.) and hydraulic braking systems is required.

Technical Skills:

• Ability to quickly troubleshoot complex mechanical and electronic issues.
• Confident using inventory management software, documentation tools, and basic photography/listing platforms.
• Proven ability to source alternative parts and solutions when standard options are unavailable.

Soft Skills:

• Ability to manage multiple priorities in a fast-paced workshop environment.
• Ability to translate complex technical issues into clear feedback for the Warranty team or management.
• A "perfectionist" mindset regarding bike aesthetics and safety.

Physical Requirements:

• Ability to perform manual handling and use safe lifting techniques for heavy bicycles (including eBikes).
• High level of manual dexterity and the ability to stand for extended periods.

What You’ll Love About Working Here

When you embark on your journey with BikesOnline, you’re not only joining a close-knit community, but contributing to a dynamic and rapidly expanding industry - sparking newfound creativity and innovation.

We both welcome and value employee perspectives, as inclusivity and collective contribution are the foundations of our culture.

If you’re passionate about bikes, that’s amazing! However, if not, our wealth of knowledge will allow you to absorb new skills.

From personal development to career opportunities - we invest in our people and culture, providing a safe, trustworthy, and flexible work environment.

We encourage you to be inquisitive, be yourself, and join the BikesOnline family!

About Us

At BikesOnline, our mission and purpose of "Ride More, For Less" is born from our belief that cycling has the power to improve lives, and the environment. We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh while we do it. 

Founded in 2011, we’re global in our approach and presence with staff in 6 countries and growing. We have a genuine focus on nurturing our team with perks like flexible work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint. 

We are passionate cyclists who love inspiring others to ride more. We design our products, provide expert advice and support initiatives to encourage people from all walks of life to enjoy more cycling adventures. We are committed to delighting customers by sourcing and making quality products for less and providing a simplified and exceptional experience.

What We Believe In

Our company values are integral to our culture and success. We expect that you embrace our core values, with behaviours and actions that:

• Delight the Customer
• Focus on the Process
• Take responsibility
• Learn Grow and Develop
• One Team Together

How To Apply?

If you have a passion for bikes with experience in the biking industry as a mechanic apply now!

BikesOnline is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.