Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
The Apprenticeship and Traineeship Support Officer (ATSO) is accountable for leading the end-to-end apprenticeship and traineeship administrative processes. This role is responsible for devising interventions and solutions whilst working with apprentices, trainees, employers, program managers, teachers, and program support officers (PSOs), to provide administrative support and pastoral care.
You will:
develop and nurture business relationships with external stakeholders;
maintain regular contact with apprentices, trainees, and employers to monitor progress;
ensure administrative activities, reporting and documentation are completed accurately and in accordance with deadlines; and
provide support to Program Managers, Teachers and Program Support Officer’s relating to timetabling, attendance and enrolments.
About you
You will have demonstrated ability to provide end-to-end administrative services and customer support in a complex vocational education setting. In addition, you will have comprehensive knowledge and understanding of the administrative requirements of the Australian Apprenticeship system. This role requires regular travel throughout the Ballarat and Wimmera region and at times wider Victoria, availability for this as well as some evening and weekend attendance at Federation University approved events is also required.
You will possess:
demonstrated problem solving, organisational and time management skills;
the ability to prioritise work demands to meet conflicting deadlines in a busy office environment;
outstanding interpersonal and communication skills and the ability to work well across all levels of management and personnel; and
demonstrated experience using the Microsoft Office suite, in particular Word, Excel, PowerPoint, Teams and email.
All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 1 December 2024
Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.
Let our staff tell you more.