After Sales Specialist – Hot Water & HVAC

Are you a mechanical plumber looking for a career move that uses your system knowledge without the physical demands of full‑time site work? This role is designed for someone with strong experience across mechanical services, hot water systems, and HVAC who wants to apply their expertise in a technical, investigative, and customer‑support environment.

Join Reece as an After Sales Specialist and become the technical backbone for our exclusive brands — including Thermann, Kaden, and MyZone — supporting our Customer Care team, branches, and end users.

Why join Reece as an After Sales Specialist:

• Step off the tools and into a professional office/test‑lab environment
• Use your trade experience to solve complex technical issues without the physical demands
• Play a key role in product quality, testing, and continuous improvement
• Support our Customer Care team, branches, and customers with industry‑leading technical expertise
• Influence the performance of our exclusive product ranges and help shape new products coming to market
• Be part of a growing, supportive team with genuine development pathways

What you’ll be doing:

• Provide technical support for hot water and HVAC products across our network
• Assist Customer Care with escalated technical cases
• Work hands‑on in our test lab to assess product failures and identify root causes
• Support product testing, troubleshooting documentation, and training materials
• Engage with suppliers to resolve product quality issues
• Help ensure our product ranges remain best‑in‑class through insights and continuous improvement

What you’ll require:

• Plumbing licence with Gas fitting license – Required
• ARC RHL – Restricted Split System Installation & Decommissioning – Required
• Type A Gas Appliance Servicing Licence - Preferred
• Disconnect/Reconnect Electrical Licence (D/R) - Preferred

More about you:

This is ideal for a seasoned technician who wants to stay close to the trade — but without being on the tools all week. If you enjoy problem‑solving, improving products, supporting others, and using your expertise in a broader business context, you’ll thrive here. You’ll also have experience with:

• Hot water servicing (gas, electric, heat pump)
• Air‑conditioning/split system installation and servicing
• Strong diagnostic and problem‑solving skills
• Confidence communicating technical information clearly
• A customer‑first mindset and willingness to support our internal teams and customers
• Ability to work independently while contributing to a collaborative team

If this sounds like you, apply now!