At Balgownie Estate, we are committed to providing individual holistic experiences that exceed expectations. The role of a Maintenance Hand is to deliver exceptional service to all guests through a variety of maintenance and repair tasks to our property facilities to ensure a safe, clean, and welcoming environment. This role involves undertaking preventative maintenance, addressing maintenance issues promptly in collaboration with team members, and contributing to the overall guest experience. Based at our winery in Yarra Glen, we are seeking to appoint a Full or Part Time Maintenance Hand to join our team who is motivated, hands on, and reliable.
The Role:
- Perform repairs on equipment, fixtures, and furniture as needed, ensuring all work meets safety and quality standards.
- Address and resolve urgent maintenance issues to minimise disruption to guests and staff.
- Ensure that facilities and public areas are clean, well-maintained, safe, and visually appealing.
- Collaborate with housekeeping and front office staff to address any maintenance-related concerns affecting guest satisfaction.
- Provide support and guidance to staff on minor maintenance issues or troubleshooting.
- Conduct routine inspections and preventive maintenance of facilities and fixtures.
- Monitor and manage inventory of maintenance supplies and tools, ensuring availability and proper storage.
- Coordinate with external contractors or service providers when specialised repairs or maintenance are required.
- Report any issues, damaged equipment, missing items or areas for improvement to management.
- Keep detailed records of maintenance activities, inspections, repairs, and corresponding costs.
- Respond promptly and courteously to guest requests or complaints related to property facilities and features.
The Benefits:
- Internal training and development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.
- Monday to Saturday work with every second weekend off.
About You:
- Experience: in building, maintenance or handyperson role, particularly in a tourism or hospitality setting.
- Technical Skills: Proficient in a range of maintenance tasks, including electrical, plumbing, carpentry, and mechanical repairs. Experience using various tools and equipment safely and effectively.
- Problem-Solving: Strong diagnostic skills to identify and address maintenance issues efficiently. Ability to troubleshoot and resolve problems independently and creatively.
- Attention to Detail: Meticulous in performing maintenance tasks and inspections to ensure high standards of quality and safety. Notice and address minor issues before they become significant problems.
- Customer Service: Excellent interpersonal skills and a commitment to providing high-quality service to guests. Ability to handle guest requests and complaints with professionalism and empathy.
- Time Management: Efficient in prioritising and managing multiple maintenance tasks and responsibilities. Capable of working under pressure and meeting deadlines.
- Teamwork: Collaborative approach to working with other staff members and departments. Support and communicate effectively with colleagues to achieve common goals
- Manual Driver’s license
- Forklift Licence (desirable)
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.
About Us:
At Balgownie Estate, our guests enjoy ultimate luxury with our award-winning facilities, including 70 accommodation suites, our stylish restaurant, 1309 at Balgownie, Cellar Door, and endota spa. Balgownie Yarra Valley is ideal for getaways, weddings, conferences, and private events.
- Located only 30 minutes from suburbs like Ringwood, Eltham, Dandenong, Kinglake & more, 1 hour from Melbourne CDB.
- 2024 Accommodation Australia Resort Style Accommodation on the Year
- 2022 TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year
- Beautiful place to work with vineyards, gardens, and magnificent views.
APPLY NOW by submitting your resume and cover letter.
Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.
Balgownie Estate has a strong inclusive culture, that encourages applications across all cultural backgrounds, genders, and abilities. If this sounds like the opportunity you have been waiting for, please apply online with your resume and cover letter and tell us about your most memorable travel experience. To find out more about Balgownie Estate, checkout our website Balgownie.com, and follow us on Facebook, Instagram, and LinkedIn.
Only short-listed candidates will be contacted.